We’re Hiring
Get 10% Off On All Digital Marketing & IT Services at Checkout. BOOK SERVICE
Refund Policy
Refund Policy – Nexsite Digital
Nexsite Digital, we value our clients and work hard to deliver the best digital marketing, website development, SEO, and social media services. However, we understand that sometimes situations may arise where a refund request is necessary. This Refund Policy explains how refunds work for our services.
1. General Refund Rules
Refund requests must be made through the official email (in**@************al.com) used during registration.
Refunds are only considered if the request is made within 7 days of the project start date or payment.
No refunds will be processed for services that are already completed, delivered, or in an advanced stage
2. Non-Refundable Services
Social Media Marketing campaigns once launched.
SEO services after the first month’s work has been delivered.
Website design and development services where design concepts have already been shared.
Custom software or special development projects.
3. Partial Refunds
If a client cancels the project midway (before delivery), Nexsite Digital may consider a partial refund, depending on the work completed.
The refund amount will be calculated after deducting the cost of hours, tools, and resources already used.
4. When Refunds Are Not Applicable
If the client fails to provide content, approvals, or required details on time.
If the client changes their mind after the project is completed.
If third-party issues (such as hosting, domain, or ad platform policies) cause delays or results.
If the client violates our Terms & Conditions.
5. Processing Refunds
Approved refunds will be processed within 10–15 business days.
Refunds will only be issued to the original payment method used.
Payment Terms
Nexsite Digital, all projects begin with a 50% advance payment before the initiation of work.
The remaining 50% balance must be cleared upon project completion and prior to the delivery of final files or website launch.
This structure ensures smooth workflow, timely execution, and full transparency throughout the project timeline.
Refund Policy
Once the initial 50% payment has been made, it is non-refundable under any circumstances.
This policy applies even if the client decides to cancel, pause, or alter the project for any reason after work has commenced.
Since each project involves dedicated time, planning, and resources from our creative and technical teams, refunds cannot be issued once development or design work begins.
However, Nexsite Digital remains committed to client satisfaction — if any concerns arise during the process, we’ll work collaboratively to find the best possible solution or project adjustment.
6. Our Commitment
Our goal is not just to deliver services but also to ensure client satisfaction. If you are unhappy with our work, we encourage you to first contact us at in**@************al.com. Our team will review your concern and try to resolve the issue before moving towards a refund.
Note: By using Nexsite Digital’s services, you agree to this Refund Policy. Please read it carefully before making a purchase.
Note:
Work delivery may experience slight delays due to network or technical issues. However, our team ensures timely project completion and full client support throughout the process.
For any urgent queries or assistance, please contact our Helpline: +92-3333383-919
or email us at in**@************al.com